Privacy policy

Our website is not intended to collect data about visitors under 16 years of age unless they have permission from a parent or guardian. However, we cannot verify that website visitors are 16 years or older. We advise parents and guardians to monitor their children's online activities to prevent data about them from being collected without parental consent. If you believe we have collected personal data about a minor without the necessary consent, please email us: info@pluimtransport.nl, and we will delete this information.

The information you provide allows us to grant you access to our website and to supply you with the goods or services you request. This information also allows us to issue invoices or, when necessary, contact you about orders or deliveries. Additionally, we use and analyse the data we collect to manage, support, improve and develop our business operations.

We may also use your data to contact you for feedback about our services. Occasionally, we may inform you of important changes to our website or services. Additionally, if you have given your consent, we may also use your data to contact you by email about other products and services we offer that may be of interest to you. If you prefer not to receive future communications from us, please let us know. You can email us at: info@pluimtransport.nl or call us on: [telephone].

Pluim Apeldoorn does not rely on automated processing to make decisions that may have significant consequences for individuals. This means no decisions are made solely by computer programmes or systems without human oversight from, for instance, a Pluim Apeldoorn employee.

Pluim Apeldoorn does not sell your data to third parties and will only share it if doing so is necessary to fulfil our contract with you or to comply with a legal obligation. We have data processing agreements in place with companies that handle your data on our behalf to maintain the same high standards of security and confidentiality.

We implement security measures (including the use of security software) to protect your data from unauthorised access, unlawful processing, accidental loss, destruction or damage. Your data is retained for an appropriate period or as required by law.

Cookies are small amounts of information that we store on your computer, tablet or smartphone. Unless you have opted out when providing your details, our system will set cookies on your device when you access our website. Pluim Apeldoorn uses functional, analytics and tracking cookies. Cookies make it easier for you to log in and to use our website on future visits. We also use cookies to monitor website traffic and tailor the content of our website to your preferences. You can set your browser to refuse cookies. For instructions on how to do this, visit www.aboutcookies.org. Please note that if you set your browser to refuse cookies, you may not be able to use certain features of our website. If you would like to stop receiving cookies in the future, please let us know.

You have the right to access, correct or delete your personal data. You can manage this in your account settings. You also have the right to withdraw any consent given for data processing, to object to the processing of your personal data by us, and to request data portability. Data portability allows you to request that we transfer the personal data we hold about you to you or to another organisation specified by you. This transfer must be made using a structured, commonly used and machine-readable format. If you wish to exercise your right to object, your right to data portability, or if you have any other questions or comments regarding data processing, please send a detailed request to info@pluimtransport.nl. We may ask you to include a copy of your identification document with your request to verify your identity. Please ensure that your photo, MRZ (machine-readable zone – the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) are blacked out to protect your privacy. Pluim Apeldoorn will respond to your request as promptly as possible, and no later than four weeks from the date of your request.

In accordance with Article 15 of the GDPR, you have the right to request information about the personal data we process about you, insofar as this information is described in that article.
In accordance with Article 16 of the GDPR, you have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
In accordance with Article 17 of the GDPR, you have the right to request the deletion of the personal data we hold about you, except where further processing is necessary to exercise the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest or to establish, exercise or defend legal claims.
In accordance with Article 18 of the GDPR, you have the right to request restriction of the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful and you oppose the deletion of the data, if we no longer need the data but you require it to establish, exercise or defend legal claims, or if you have objected to the processing in accordance with Article 21 of the GDPR.
In accordance with Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another data controller.
In accordance with Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. You may typically contact the supervisory authority in your usual place of residence or work, or the authority where our headquarters is located.